Because we offer the 1to1 de-brief following the assessment the findings within the reports will not be unexpected.

The assessment team assess ‘quality in context’, the views they express are based on industry experience and what they observe at the range of attractions they visit.

The report remains a confidential document but the VAQAS team are available either by phone or e-mail to enable you to discuss any aspect. The VAQAS contact details are vaqas@visitengland.org or telephone 0207 578 1451.

Used correctly as a management tool VAQAS is a process designed to support and help. We never impose or dictate to you the operator how to run your business, rather we provide you with an independent assessment that offers clear guidance for you to adapt to suit your individual needs.

'Excellent report received within two weeks of assessment promptly. One person takes responsibility for circulating information to management team heads and all trustees (actual copies of reports). The nominated person draws up an action plan for team heads and each month reports on action taken (if feasible) over a one year period. This also acts as a monitoring system.' 
                                                                                                            Congelton Museum, Cheshire