Assessors are recruited from industry and must demonstrate a clear understanding of the scheme and the industry they serve.  From stately home managers; zoo directors right through to visitor service managers the team consistently work together to ensure the advice they give is proven, best practice and most importantly current thinking. 

A PIQAS assessment includes:

• Pre Arrival  
  Telephone contact both in and out of hours as appropriate to the site; website check; leaflet/promotional material.  An appointment is made with one named contact.

• Visit
  The assessor will check directional signage, appearance of grounds, buildings and car park.  Interpretation.  Overall cleanliness and maintenance of the site.

• De-Brief  
  If appropriate, for manned sites only, a one to one de-brief on the day with the named contact.  This enables swift action should any area be highlighted during the visit such as incorrect opening hours on website or out of date signage.

• Written Report  
  A brief written report follows no later than two weeks after the visit.  The report will contain key observations and recommendations and highlight positives as well as any negatives.