Serviced Accommodation

For serviced accommodation, consistent levels of high quality must be demonstrated in all key areas identified by consumers as very important. High quality scores must be achieved as follows:

For guest accommodation, the areas are:

• Housekeeping
• Hospitality
• Bedrooms
• Bathrooms
• Breakfast  

And for hotels:

• Housekeeping 
• Hospitality
• Service
• Bedrooms
• Bathrooms
• Food
  
A minimum overall score needs to be achieved but, as with Silver and Gold awards for serviced accommodation, we also take into consideration the scores of five key areas: cleanliness, bedrooms, bathrooms, kitchen, public areas.

In 2009, we awarded 52 hotels and 286 guest accommodation with Gold awards, and 158 hotels and 1,300 guest accommodations with Silver awards.

 
What are the criteria for Silver and Gold awards for Hotels and Guest Accommodation?

• They can only be awarded for the first time at an overnight stay

• Awards are confirmed with the written assessment report

• Gold awards require confirmation by one of Quality in Tourism’s Area Managers, which may mean a second ‘mystery visit’

• Gold and Silver award hotels receive overnight visits every year and Silver award properties every other year

• Eligibility for an award is triggered by the overall score meeting a minimum level PLUS a minimum score in each of the critical areas. In hotels, higher scores are required at the high star ratings

• Your assessment report will show your scores in all areas, so you can check how close you are to achieving an award