Regulatory and Legislation Guidance

There is a raft of legislation and rules affecting bed and breakfasts, guesthouses and self-catering operators. It is important for accommodation businesses to keep up-to-date with these rules and regulations to stay on the right side of the law and to ensure the business is run efficiently.

Accommodation Know-How
  • B&B Court Cases
  • Recent cases involving refusal of gay couples' bookings test legislation

  • Discrimination cases

Regulatory Conference 2013 Go

VisitEngland hosted a one-day conference on 12th February 2013 updating accommodation assessors, destination managers, TIC managers and trade associations on legislation changes that will affect the accommodation industry. Click through to read the questions and answers raised on the day.

Pink Book 2014 teaser

The Pink Book - Legislation for Tourism Accommodation Go

VisitEngland provides The Pink Book - a comprehensive guide covering everything operators need to know about running an accommodation business.

group on steps

Age Discrimination Legislation Go

From 1 October 2012 you cannot without sufficient reason, discriminate against customers because of age.

Wheelchair user in kitchen

Equality Legislation Go

Tourism operators are legally obliged to treat everyone accessing their goods, facilities or services fairly.  Find information on the Equality Act 2010 and what it means for you.

Fire Legislation

Fire Safety Legislation Go

Meet your legal obligations by completing a Fire Risk Assessment. 


Mind Your Ts & Cs Go

Terms and conditions may not be exciting, but they are important. Sue Wilkin, a Senior Public Protection Officer with Trading Standards offers some expert advice.

This article is taken from Issue 14 of Quality Edge. To download the full issue visit the Quality Edge page. 

Gift Aid

Rules on Gift Aid Go

Charitable attractions may be eligible to claim Gift Aid.  Click through to view VisitEngland's guide to Gift Aid and find out how you can get involved and when you are allowed to claim it.