OPERATORS AIM TO MAKE ENGLAND’S AIRPORTS ‘THE MOST WELCOMING IN THE WORLD’
VisitEngland gathers representatives from key airports at Gatwick to share best practice
01 February 2012. VisitEngland, the national tourist board, today held a seminar for representatives from airports across England from Manchester to Newquay, to discuss the important subject of welcoming visitors ahead of the London 2012 Olympic and Paralympic Games. The first of its kind, the seminar was opened by the Minister for Tourism and Heritage, John Penrose MP, and was hosted at Gatwick Airport’s Sofitel Hotel. The event provided an opportunity for airport operators and supporting partners to share best practice in providing the best welcome possible at our airports around the country.
Since 2009, 15 airports across England have undertaken a ‘Welcome Audit and Improvement Plan’ process, which reviews the visitor’s journey throughout the airport from booking, to arrival and departure. Several airport representatives attending the seminar shared details of improvements made following the results from their Welcome Audits. Outcomes included greater collaboration with local travel operators to improve onward travel links, partnering with Destination Management Organisations to offer enhanced visitor information onsite and customer service training projects.
Chief Executive of VisitEngland, James Berresford, commented:
“Our airports play a vital role in a visitor’s first impression of a destination, both from overseas and at home. This is particularly important during one of the most exciting years for tourism in England and the event today is a great example of the industry working together to make England’s airports the most welcoming in the world.”
Stewart Wingate, CEO of Gatwick Airport said, “We are delighted to have hosted the VisitEngland seminar, providing airports across the country with an opportunity to come together and share best practice on how to provide passengers with a world class welcome. One of our core business priorities is to deliver excellent customer service every day, at every touch point through the airport.”
The event was part of VisitEngland’s Welcome Airport project, which aims to ensure that visitors’ first and last impressions of England’s airports are as positive as possible by bringing together airport operators and their supporting partners, and highlighting best practice. Partners involved in the project include local tourism and transport bodies and national organisations such as the Airport Operators Association and People1st, the sector skills council for hospitality, passenger transport, travel and tourism.
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Notes to Editors:
• The Welcome Airport project has been supported by VisitEngland, Visit Kent Ltd, VisitBritain, People 1st (incorporating Go Skills), the Airport Operators Association, 15 English Airports and their local tourism partnerships.
• The airports involved with the Welcome Airport project are:
Birmingham Airport
Blackpool Airport
Bournemouth Airport
Bristol Airport
East Midlands Airport
Exeter Airport
Gatwick Airport
Leeds Airport
Liverpool Airport
Luton Airport
Manchester Airport
Newcastle Airport
Newquay Airport
Southampton Airport
Stansted Airport
For more information contact:
Sarah Long, Head of Corporate Communications Tel: 020 7578 1452, Mob: 07500555651, Email: sarah.long@visitengland.org www.visitengland.org
Emma White, Corporate Communications Executive Tel 020 7578 1471, Email: emmalucy.white@visitengland.org
About VisitEngland
• VisitEngland is the country’s national tourist board. We work in partnership with the industry to develop the visitor experience across England, plan national tourism strategy, grow the value of tourism in England and provide advocacy for the industry and our visitors
• Our work is underpinned by robust research and customer insights. You can access the latest in-depth market intelligence and statistics on www.visitengland.org/insight-statistics
• VisitEngland markets England under the Enjoy England consumer brand in the domestic market and markets England under the VisitEngland brand internationally
About England
• England is a unique destination and a real powerhouse in global tourism. It represents 84 per cent of the total UK visitor economy, is worth £97 billion, and supports in excess of 2 million jobs
• More information can be found on www.enjoyengland.com and www.visitengland.org